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FAQ

Proud to be a Michigan brand!

River Babe Threads was established in 2014, initially as a small handmade shop offering bandana bibs. I've always been a designer at heart; in high school I produced shirts for my local sports teams, and throughout college I did the same for my cheerleading team. Those experiences led me to some wonderful relationships with screen printers, which led me to eventually designing a line of graphic tees for River Babe Threads. Our first run of products were targeted to infants, but the concept grew from there. The past six months have been a wild ride and we cannot wait to see where this adventure takes us! Thank you for shopping small and supporting our business.

Xo. Kendra

Please note: Due to the handmade nature of our products, slight imperfections may occur and pattern placement may vary.

 CONTACT: River Babe Threads • 114 Courtland St. Rockford, MI 49341 • hello@riverbabethreads.com

STORE POLICIES

If you have a question or concern about your order, please email hello@riverbabethreads.com. 

SHIPPING: Due to the handmade nature of our items, orders require a production lead time up to three weeks. We always aim to ship earlier, but depending on order volume and our production schedule, it may be the full three weeks. We do not operate out of a large warehouse or with a big staff. We personally handcraft and fulfill hundreds of orders each month with a team of 4! Please note: our bi-annual sales (Black Friday & Anniversary) and holiday pre-orders are subject to up to 5 weeks processing time. We may partially fill your order if necessary to expedite holiday items. If you receive a partial order, your remaining items will be fulfilled ASAP. Thank you so much for your support, and for your patience as we hustle to get your orders shipped. 

Please ensure your product selection, size, and PAYPAL ADDRESS are correct when your order is placed. All orders are shipped to the address you have listed in PayPal. Once your order is placed, we cannot change the shipping address. Orders are processed as quickly as humanly possible. Due to the handmade nature of our items, shipping may take up to three weeks. We are not responsible for items shipped to the wrong address, or items lost or damaged in transit. PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER. 

International orders: Your order will be shipped to your PayPal address, but we ship these directly from the US Post Office to ensure accuracy. Therefore, you will not receive an email updating you with a tracking number when your package is shipped. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped and tracking information may not be available. 

RETURNS/EXCHANGES: All International orders are FINAL SALE. Please note that our shipping turnaround may be up to three weeks, shipping itself may take an additional three weeks for International customers. Please size-up accordingly when purchasing items. 

All items purchased at a discounted rate are FINAL SALE. This includes any annual sale item, coupon code, giveaway discount, anything where the price paid is less than full retail value. 

We DO NOT issue returns for a cash value. You are welcome to exchange any unwashed/unworn item that you purchased at full retail value.

We gladly accept exchanges for unwashed/unworn items that were purchased at full retail value. The exchange request must be received via email within 7 days of the shipment delivery date. Please email any exchange requests to hello@riverbabethreads.com. Once the item(s) have been shipped back to us, they will be inspected and new items will be shipped to you. There is a $5 restocking fee for all items you wish to exchange. Please note that the customer is first responsible for shipping the item back to us for inspection before the item will be exchanged.